30-day money-back guarantee
We offer a 30-day return policy . This means that you have 30 days after receiving your goods to request a return.
To be eligible for a return, the item must be in the same condition as when you received it: unused and in its original packaging . We also require proof of purchase .
To initiate a return, please contact us at info@melaxin-cosmetics.de .
Please note that returns must be sent to the following address:
Dr. Melaxin Germany
Sixty Street 4b
50733 Cologne (Rhineland)
Germany
If your return is accepted, we will send you a return label and detailed instructions on how and where to return your package. We cannot accept items returned without a prior return request.
If you have any questions about returns, you can contact us at any time at: info@melaxin-cosmetics.de .
Damage and problems
Please check your order immediately upon receipt.
Please contact us immediately if the item is defective or damaged , or if you have received the wrong item . We will investigate the matter immediately and find a solution together.
Exceptions / Non-returnable items
Some items are excluded from returns for hygiene or legal reasons. These include, but are not limited to:
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opened or used personal care and cosmetic products
If you have any questions about a specific product, please contact us in advance.
Right of withdrawal in the European Union (14 days)
Regardless of our 30-day return policy, for orders within the European Union you have the legal right to cancel your order within 14 days without giving any reason .
As described above, the item must be in the same condition as when received: unused and in its original packaging . We also require the proof of purchase.
Refunds
Once we receive and inspect your return, we will inform you whether your refund has been approved. If approved, the refund will be issued within 10 business days via your original payment method.
Please note that processing by your bank or credit card company may take additional time.
If more than 15 working days have passed since our approval, please contact us again at: